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Deep Dive - HRSM Case & Knowledge Management

Join our presenter Gary Kenyon‑Leigh from ServiceNow, formally of Accenture with over 15 years of HR transformation experience, to understand how to enable HR to manage their interactions with employees and add structure to your HR Service Delivery.

During this session we will be going in deep on: 

  • Deploying HR case and knowledge management in your organisation
  • 2 practical steps to enable HR to manage their interactions with employees
    ‑ Enabling HR to effectively capture, manage and measure HR work with case management
    ‑ Leveraging knowledge management to ensure accurate and consistent service delivery
  • Live demonstration of the ServiceNow HR Service Management solution.

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