Delight Banking Customers and Regulators with Comprehensive Complaint Management

If you work with people, sell a product, or provide a service, you likely deal with complaints. Financial institutions are no exception and are held to a high standard. With regulatory oversight, complaints are not only limited to customer service staff, they may be triaged in various departments and ultimately reported to industry regulators. Failure to manage complaints appropriately, or receiving too many of the same complaints, can lead to audits, fines, and reputational damage. However, effectively tracking complaints can provide valuable insights into your organization such as potential regulatory issues, employee training gaps, or customer service problems.

Watch this webinar and learn how to turn a problem into an opportunity.

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