Delivering Enterprise Value with Service Management

Join us for this On‑Demand webinar, featuring IDC analysts Robert Young and Matthew Marden, who will share results of in‑depth interviews IDC conducted with leading companies that revealed new service management trends and best practices.  They will also explain the current state of the service management market, and how ServiceNow customers are achieving huge amounts of value and return on investment.

Topics to be covered in the On‑Demand webinar include:

  • How consumerization of IT trends (BYO, mobility, and cloud) are dramatically impacting deployment, monitoring and support of IT systems and services
  • Top priorities and strategies to transform IT teams into efficient and effective service delivery organizations
  • Essential Guidance on the importance of delivering holistic service management to improve both IT and business operations productivity while reducing costs
  • How ServiceNow customers are enhancing the efficiency and effectiveness of their IT operations

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