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Service Excellence: Evolving from Digital-First to End-to-End Experiences

Expectations for service and support continue to rise. Customers compare their experience with your business to the best customer experiences within and outside your industry. They expect simple requests to be taken care of easily, and will reward brands that can resolve complex issues rapidly and completely.

Creating an experience to meet customer expectations must include digital service channels, but this isn't enough. Internal operations and processes ‑‑ which customers may not experience directly ‑‑ must support the delivery of a pleasing end‑to‑end service experience.

Join this webinar as customer service and support executives discuss real‑world results and reveal:

  • Techniques for instantly taking care of common customer requests
  • How machine learning can assist in resolving complex issues end‑to‑end
  • Ways to intelligently fix problems before customers know they have them
  • Methods to remove roadblocks preventing the diagnosis and resolution of issues

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