• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Discover the Secret Sauce of Service Delivery

Are you tasked with delivering high quality services to your end users—while minimizing costs? To accomplish these goals, you need secure, simple access to key performance indicators and metrics that will enable you to proactively improve your business services.

Join Heath Ramsey, Director, Analytics and Reporting Customer Success at ServiceNow, and learn how you can leverage performance analytics to improve service delivery in your organization.

View this on‑demand webinar to learn about:

  • Establishing the value of structured communications and workflows
  • Using leading and lagging indicators to measure structured processes
  • Exploring the need for alignment in data/analytics across stakeholders
  • Integrating benchmarking as the next step in business outcome improvement

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