Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

Drive Case Volume Down and Customer Loyalty Up

Learn how you can connect customer service to engineering, operations, and other teams on a common platform. This dramatically increases the velocity of response, the accuracy of resolution, and boosts product and service quality.

We believe the future of customer service lies beyond CRM. In a modern customer service organisation, customer service teams will fix problems for many customers at once, instead of chasing issues one at a time. They will respond faster to concerns and move beyond operational demands to deliver proactive strategies that drive business growth.

This new approach to customer service can help you close the gap between how you rate your customer service and what your customers really think. If you’re interested in learning more about reinventing customer service, attend this webinar.

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