Enable Business-Aware IT Operations with Service Mapping

With ServiceNow’s Service Mapping, organizations can discover business services across their entire IT ecosystem and build a comprehensive map of devices, applications, services, and configuration profiles to build business‑aware IT. This is important as we enter the age of robotic process automation and machine learning because IT operations must first be aware of the business needs and also be fast enough to keep up with the pace of change. Building a service mapping discovery lifecycle is the first step in creating an IT operational model that avoids costly technical debt integrations and deliver great employee and customer experiences.

Learn how CBRE put this into practice by mapping business services to their underlying infrastructure to optimize infrastructure allocations to support their cloud strategy, reduce the risk of outages, and streamline IT operations.

In this session, Luke Morris of CBRE will share insights and lessons learned on:

• Enhancing visibility with a central repository of CIs and infrastructure maps

• How to better understand how infrastructure changes impact business and services

• Standardizing to avoid approaches that can create technical debt and costly ongoing integrations

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