Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • BROADCAST
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Enable Business-Aware IT Operations with Service Mapping

With ServiceNow’s Service Mapping, organizations can discover business services across their entire IT ecosystem and build a comprehensive map of devices, applications, services, and configuration profiles to build business‑aware IT. This is important as we enter the age of robotic process automation and machine learning because IT operations must first be aware of the business needs and also be fast enough to keep up with the pace of change. Building a service mapping discovery lifecycle is the first step in creating an IT operational model that avoids costly technical debt integrations and deliver great employee and customer experiences.

Learn how CBRE put this into practice by mapping business services to their underlying infrastructure to optimize infrastructure allocations to support their cloud strategy, reduce the risk of outages, and streamline IT operations.

In this session, Luke Morris of CBRE will share insights and lessons learned on:

• Enhancing visibility with a central repository of CIs and infrastructure maps

• How to better understand how infrastructure changes impact business and services

• Standardizing to avoid approaches that can create technical debt and costly ongoing integrations

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
    No
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No