Establishing Good Reporting Practices and Effective Management Dashboards

Measure What Matters: Establish Business‑Aligned Reporting Practices

You have so much data buried in your system, so many metrics you can report on—how can you build reports that are meaningful to both you and your business stakeholders?

In this informative webinar, Troy DuMoulin, VP Research & Development at Pink Elephant, will describe the key elements of designing and establishing a holistic ITSM Measurement Framework. Learning objectives will focus on linking process measures to business value and how to establish a consistent measurement model across multiple ITSM processes to support Continual Service Improvement.

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