Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Establishing Good Reporting Practices and Effective Management Dashboards

Measure What Matters: Establish Business‑Aligned Reporting Practices

You have so much data buried in your system, so many metrics you can report on—how can you build reports that are meaningful to both you and your business stakeholders?

In this informative webinar, Troy DuMoulin, VP Research & Development at Pink Elephant, will describe the key elements of designing and establishing a holistic ITSM Measurement Framework. Learning objectives will focus on linking process measures to business value and how to establish a consistent measurement model across multiple ITSM processes to support Continual Service Improvement.

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.