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From Multi-channel to Unified Integrated Customer Experience

Swiss Re, a Zurich‑based wholesale provider of reinsurance, insurance and other insurance‑based forms of risk transfer, turned their vision into reality by launching their enterprise service management portal – called “ContactOne” – to 79 locations across 25 countries. The only thing that they changed...was everything!

View this webinar to borrow a page from Swiss Re’s successful playbook. Hear how Ashish Agarwal, Director IT Application Product Management at Swiss Re, used ServiceNow to:

  • Reduce the number of applications used for service management
  • Provide users with a unified, integrated experience to service their everyday needs
  • Track how many processes have been centralized, daily user and transaction stats and other key performance indicators that help them manage their success

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