How AbbVie Measures and Optimizes IT Performance with ServiceNow

Join us to discover how ServiceNow customer, AbbVie, is able to demonstrate IT success using Performance Analytics—and what they learned along the way. See how they make quick, performance‑based decisions and pinpoint actions to improve overall IT performance. We’ll explore methods to define and choose critical success factors, KPIs and operational metrics, build dashboards, as well as set targets and baselines. 

Learn how to:

  • Choose and prioritize the right indicators to align with business goals
  • Get started immediately with best practices and industry standard metrics
  • Identify areas for optimization and quickly take action to accelerate time to value

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