Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

How AbbVie Measures and Optimizes IT Performance with ServiceNow

Join us to discover how ServiceNow customer, AbbVie, is able to demonstrate IT success using Performance Analytics—and what they learned along the way. See how they make quick, performance‑based decisions and pinpoint actions to improve overall IT performance. We’ll explore methods to define and choose critical success factors, KPIs and operational metrics, build dashboards, as well as set targets and baselines. 

Learn how to:

  • Choose and prioritize the right indicators to align with business goals
  • Get started immediately with best practices and industry standard metrics
  • Identify areas for optimization and quickly take action to accelerate time to value

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.