How CH Robinson Modernized IT with Self-Service

Everyone is accustomed to service experiences in their personal lives that include self‑service, anytime/anywhere access, easy‑to‑use interfaces and real‑time collaboration. But when we go to work, the experience deteriorates, reverting to complex, manual processes and antiquated communication methods.

Find out how one of the world’s largest logistics companies changed the way people work with IT. CH Robinson went from providing services over email, phone and in‑person to delivering an online, consumerized self‑service solution ‑ dramatically improving resolution time, customer satisfaction and the productivity of their employees.

This On‑Demand webinar is first in a three‑part conversation where industry experts will discuss automating and consumerizing service management. Knowledge management best practices and tips for building your service catalog are coming soon.

Join Erik Brostrom, Solution Engineer at CH Robinson, to learn how they were able to:

  • Improve user satisfaction by enabling customers and employees to directly report problems through a self‑service portal
  • Significantly reduce the volume of incoming service desk calls, cost‑per‑incident, and time‑to‑resolution
  • Consolidate and automate service management processes and increase the efficiency of the entire IT team

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