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How Group Health Reduced Clicks and Improved Customer Satisfaction

Low user adoption, complex and costly technology stacks, and high maintenance costs were some of the key challenges Group Health’s IT service delivery team was facing every day. But their existing legacy ITSM technologies were taking far too much effort, leaving no time for building new services, meeting business goals, or driving innovation.

Join Troy Holmes, Senior Systems Engineer at Kaiser Permanente formerly Group Health, and Udi Gotlieb, Director of Product Marketing at ServiceNow, to learn about Group Health’s journey to ServiceNow’s cloud‑based ITSM solution. In this webinar, Group Health will talk about:

  • The challenges they faced with their legacy ITSM solutions
  • Their selection process and their then move to a ServiceNow’s cloud‑based solution
  • The benefits for their IT team, as well as to Group Health’s employees outside of IT
  • The session will conclude with a customer Q&A session

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