• Products
  • Use Cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Getting It Done: How IT Can Accelerate Employee Productivity Across the Business

The “Age of the Customer” and mobile‑everything is upon us. Success equals responsiveness, and businesses are under pressure to get it done faster, better, and for less. Fortunately, IT can help.

In this timely webinar, “Getting It Done: How IT Can Accelerate Employee Productivity Across the Business,”Forrester Research VP Eveline Oehrlich explains how IT can unlock productivity throughout your organization. She introduces a modern, outside‑in approach to IT Service Management that goes beyond ITIL processes to:

  • Transform IT
  • Redefine the employee experience
  • Free employees from tedious and time‑consuming administrative processes
  • Create a responsive workplace that’s personalized, productive, predictable and pain free

You’ll also learn about the hungry MOOSE, how to stop it from eating so much, and what IT can learn from Uber and OpenTable.

This webinar is available right now, on demand.

Watch Now!


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