Solutions

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  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
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  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

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  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

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  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

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  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

How to Eliminate Service Outages

Business service outages can negatively impact your reputation and your bottom line. But service outages don’t need to be overwhelming fire‑drills if you take a service‑aware approach to IT Operations Management (ITOM).

By using ServiceNow ITOM, you can eliminate outages by managing your operations through a services perspective, consolidating operational information, proactively addressing issues, and quickly remediating incidents.

Learn how bring service‑aware will enable you to:

  • Decrease the time to resolve incidents and service outages
  • Increase internal customer satisfaction with IT
  • Monitor and measure improvements in service availability

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