How IT Can Leverage ServiceNow to Meet the Needs of HR

Like the enterprise IT organization, Human Resources (HR) is a corporate service provider. It fields service requests, ranging from benefits to payroll to on‑boarding employees. However while service relationships are typically defined and automated within IT, the service relationships in HR are often not, leaving staff to work with email and paper‑based processes.

HR’s reliance on manual systems and process makes it difficult to track and report on HR performance and ultimately results in not meeting employees’ service expectations.

Watch this webinar to hear how Campbell Soup and Teletech used ServiceNow to improve HR and employee productivity by:

  • Replacing inefficient email‑based service request and fulfill processes with proven service models
  • Transforming HR’s service provisioning and management capabilities by leveraging the existing IT service relationship ecosystem, experience, and service automation capabilities
  • Extending IT service models into HR to finally meet employee expectations of HR support and customer service through more efficient HR operations



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