Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

Integrate and Automate 60,000 Tasks with One Application

How do you get 8,000 part‑time tax pros to deliver a high level of client service consistently—over 1.2 million times? Easy, you quickly build a custom application that automates and integrates the workflows for 60,000 tasks.

For more than 50 years, H&R Block Canada has helped millions of Canadians with tax solutions to meet their unique needs. Learn how they leveraged custom applications built on the ServiceNow platform to automate manual workflows associated with opening more than 800 stores in as little as three weeks – with just one and a half full‑time technical resources and positively impacting the company's bottom line.

Watch this On Demand webinar to discover how easy it was for H&R Block to:

  • Establish reporting on vital customer service metrics
  • Build and maintain powerful analytics to track milestones
  • Develop highly efficient process workflows for repeatable success

Watch Now

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.