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Intelligent Automation Engine. Machine learning: the new era of IT Service Management

Out of 500 CIOs we surveyed, nearly 90% of are using or planning to use machine learning. Now, by combining intelligence with automated actions, you can reduce speed time‑to‑resolution and cut costs dramatically. Data that you already have can be used to create finely‑tuned models that intelligently prioritize and route tasks across departments. 

Join this session to discover how applying automation and machine learning to IT Service Management, delivers game‑changing economics, improved service, and an energized workforce.

Our speakers will present how ServiceNow Intelligent Automation Engine applies machine learning to help you:

  • find precise indicators of problems to prevent issues, using the anomaly detection capabilities in order to correlate thousands of events and identify patterns that are likely to result in a future outage or issue
  • analyze and optimize your service performance by comparing it against the industry’s largest, unbiased, and up‑to‑date benchmarks
  • predict performance with real‑time performance analytics to assess when you are likely to meet or exceed service thresholds or KPIs

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