Getting information out of your ITSM tool is just as important as getting it in there in the first place, but many IT teams are forced to use spreadsheets or third‑party reporting tools to configure simple reports and service‑level metrics. Some even hire dedicated analysts just to build reports for their organizations. There has to be a better way!
Improve service delivery with data that shows you trends and discover how service reporting can be leveraged across your entire IT organization ‑ without the need for an analytics degree.
Watch this On Demand webinar and learn how to: