ServiceNow provides solutions in the areas of IT Service Management (ITSM), Business Management (ITBM), and IT Operations Management (ITOM). All solutions utilize the same data model and are built on the same platform, creating a single system of record for IT. By leveraging a ‘true’ service dependency mapping (SDM) solution, each of these solution areas can be made ‘business service aware.’
But what does ‘true’ SDM mean … and how does it differ from application dependency mapping (ADM)? This webinar will focus on better understanding application vs service dependency mapping by analyzing the capabilities of our newest portfolio member: ServiceNow ServiceWatch.
Please join industry veterans Bob Johnson, Marketing VP, Stu Curtis, Solutions Architect and Craig McDonogh, Senior Director of Product Marketing, as they explore the similarities and differences between Application vs Service Dependency Mapping.
Specific topics include: