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IT Service & Operations Management...from the Business Perspective - The Distinction between ADM and SDM

ServiceNow provides solutions in the areas of IT Service Management (ITSM), Business Management (ITBM), and IT Operations Management (ITOM). All solutions utilize the same data model and are built on the same platform, creating a single system of record for IT. By leveraging a ‘true’ service dependency mapping (SDM) solution, each of these solution areas can be made ‘business service aware.’

But what does ‘true’ SDM mean … and how does it differ from application dependency mapping (ADM)?  This webinar will focus on better understanding application vs service dependency mapping by analyzing the capabilities of our newest portfolio member: ServiceNow ServiceWatch.

Please join industry veterans Bob Johnson, Marketing VP, Stu Curtis, Solutions Architect and Craig McDonogh, Senior Director of Product Marketing, as they explore the similarities and differences between Application vs Service Dependency Mapping.

Specific topics include:

  • Differences between ADM and service modeling
  • Surgically mapping applications + infrastructure to specific business services
  • Best practices for mapping services in hours, not days
  • How to determine which components are actually important for availability and performance
  • Use cases that employ a topological analysis of business services
  • Effectively managing availability of critical business services



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