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ITSM Deep Dive: Automating Service Outage Escalation & Alerting

You invested in a suite of monitoring tools, sent your team to tool training, and turned on your monitoring suites only to have your dashboards light up like a Christmas Tree. The question is, what next?

Sound familiar? Join Troy DuMoulin, VP Research & Development at Pink Elephant for a practical webinar where he’ll do a deep dive into the Service Operation process of Event Management.

You’ll hear more about:

  • Integrating ITIL Event Management with Operations, Service Support and Problem Management.
  • How your Event Management models drive automation related to escalation and alerting practices.
  • Process workflows that support the automation and integration of your ITSM and Operations practices.

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