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Free Your Service Desk Agents: Drive Toward Zero-level Support

Your customers’ expectations of IT services are higher today than ever before. Much of that is due to the rise of consumer apps like Uber and Amazon, and the quick, easy‑to‑use experiences they offer outside of work. As a result, 80% of today’s workers say slow or cumbersome IT service delivery has negatively impacted their productivity.

Join us in Part 2 of our three‑part webinar series and learn how to deliver an IT service experience everyone will love. Topics include: 

  • Offering an engaging and ‘consumerized’ front‑end portal
  • Quickly building powerful automation for service fulfilment
  • Improving service delivery through knowledge crowdsourcing and collaboration

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