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Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool

Join HR Director of NAR Operations Carolyn Bradfield, and HR Project Manager Loren Krajewski as they share what it took to truly transform Whirlpool’s employee experience. You’ll learn how they were able to successfully:

  • Eliminate legacy HR technology to meet the needs of an ever‑changing workforce
  • Deliver on their strategic HR Excellence initiative
  • Gain visibility into the volume and types of employee inquiries and requests
  • Provide a consistent employee service experience with HR across the globe
  • Use chat to help drive digital change and improve their service levels

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