From Problem to Problem Management

While corporate service desk and incident management activities commonly receive adequate investments in staff, technology and operations, many IT organizations struggle to justify the investment in problem management. Even those organizations that state they are “doing” problem management might only be reacting to major incidents with problem management techniques ‑ rather than proactively identifying, and addressing, business‑affecting problems and potential future issues. This is despite industry acknowledgement that problem management offers one of the largest returns on investment of all ITIL‑espoused IT service management (ITSM) activities.

Attend this webinar to learn about:

  • The common barriers to starting proactive problem management and how to traverse them
  • Key industry problem management best practices
  • Customer problem management success stories
  • The continued evolution of problem management thinking
  • How technology is improving, and will continue to improve, problem management activities



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