• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Rapid Innovation and Improvements Continue with Kingston

With Kingston, IT Business Management continues the rapid innovation we’ve seen with recent releases thanks to major new functionality as well numerous cool improvements. You'll want to upgrade to Kingston as soon as you can to make the most of features that make it easier for you to run IT like a business.

Hear directly from ITBM Product Managers on what’s new in Kingston including:

• Project Workspace‑‑a simple customizable landing page for project and portfolio managers

• A fresh, new approach to Sprint and Backlog Management

• Business Capability Planning features and much more.

You’ll experience firsthand all the new features and functionality delivered in ITBM with the Kingston release, how Kingston simplifies what you're already doing in ITBM, and the changes we've made to drive more value from this single source of action.

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