Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Re-designing the Employee Service Experience for Today's Workforce

For more than 80 years, Blue Cross and Blue Shield of Minnesota has been dedicated to providing quality, cost‑effective health plans and unique health programs. All by focusing on innovation, leadership, community involvement and by staying true to the mission of making a healthy difference in people’s lives.

Join Nasreen (Nash) Shaikh, HR Shared Services Manager at Blue Cross and Blue Shield of Minnesota (BCBSM) as she outlines why their HR Service Delivery transformation was critical to ensuring their ongoing success and what it takes to re‑design the employee service experience for today’s workforce.

In this webinar, learn how BCBSM:

• Created a Google‑Like Service Center experience for its 3,800 employees
• Eliminated manual HR processes and automated over 13 workflows and forms
• Reduced their monthly cases load through improved employee self‑service capabilities
• Implemented everything themselves in less that 6 weeks!

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.