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Re-designing the Employee Service Experience for Today's Workforce

For more than 80 years, Blue Cross and Blue Shield of Minnesota has been dedicated to providing quality, cost‑effective health plans and unique health programs. All by focusing on innovation, leadership, community involvement and by staying true to the mission of making a healthy difference in people’s lives.

Join Nasreen (Nash) Shaikh, HR Shared Services Manager at Blue Cross and Blue Shield of Minnesota (BCBSM) as she outlines why their HR Service Delivery transformation was critical to ensuring their ongoing success and what it takes to re‑design the employee service experience for today’s workforce.

In this webinar, learn how BCBSM:

• Created a Google‑Like Service Center experience for its 3,800 employees
• Eliminated manual HR processes and automated over 13 workflows and forms
• Reduced their monthly cases load through improved employee self‑service capabilities
• Implemented everything themselves in less that 6 weeks!

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