• Products
  • Use Cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Real-Time Analytics for Incident Management – Start Today

Discover how you can use your complimentary version of ServiceNow Performance Analytics to optimize your incident management business performance across workflows, departments and roles.

Join this session to learn how to benefit from your free version of ServiceNow Performance Analytics, as well as some best practices that will help you get started quickly to engage your users and build a data‑driven, performance‑based culture. Performance Analytics for Incident Management is a great way to facilitate your journey to continuous service improvement. 
This walk‑through demo of Performance Analytics for Incident Management will help you to: 

  • Identify your process/service bottlenecks and what is causing them
  • Highlight exceptions and unexpected behaviours in your processes
  • Ensure your teams stay aligned with your key goals & focused on the metrics that matter
  • Understand how to enable your complimentary version of Performance Analytics

Jeroen van Gassel, Performance Analytics Advisor, EMEA – ServiceNow

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