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Real-Time Analytics for IT Service Management - A Deep Dive

Wondering how analytics can help you optimize IT Service Management? This live tour of ServiceNow Performance Analytics walks you through a practical example focused on a cost containment scenario and illustrates how to control costs, while maintaining your quality of service.

Join this session to see performance analytics in action. Discover how predictive and prescriptive analytics help your organization align priorities and deliver actionable insights to the right people, at the right time. 
 
Who benefits from this walk‑through demo?

  • Executives will gain better visibility into how the organization is performing against their goals, and predict when they will reach targets or miss thresholds
  • Service Owners will learn how to better optimize efficiencies and improve service by pinpointing what is causing service bottlenecks and identifying best process candidates for automation and self service
  • Frontline team will discover how to prioritize their workloads to achieve better alignment with their management’s objectives and drive cultural change

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