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Reinventing IT Service Management by Elevating the Service Experience for All Users

IT is now blazing the trail for enterprise transformation. That means that businesses rely on IT departments for the innovation they need to thrive. Moreover IT can help to drive improved innovation and end user experiences in new and creative ways. So how can you optimize the need for innovation and quality service?

Join us for a unique session on the role of IT Service Management (ITSM) in helping IT deliver groundbreaking innovation and rich service experiences. You’ll hear from Bruce Randall, Director Product Marketing at ServiceNow and Dennis Drogseth, Vice President Enterprise Management Associates (EMA) as they dive into the latest research on ITSM.

You’ll learn:

  • How IT can successfully manage continuous innovation with high‑quality service delivery that delights users.
  • The impact of automation, AI, and analytics on IT Service Management.
  • How ServiceNow helps drive digital transformation while delivering high‑quality experiences for customers.



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