• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Running IT Like a Business. The ServiceNow Story.

To be a truly effective business partner, IT must not only be aligned with the business—it has to be run like a business. ServiceNow IT Business Management (ITBM) was designed for that purpose—and our own use of ServiceNow ITBM is an example.

In this webinar, ServiceNow CIO Chris Bedi will share our ITBM journey and how we're using the solution to:

• Save $355,000 annually managing our portfolio of projects

• Gain visibility into demand and financials to better align IT investments with business goals

• Save over 4,000 hours leveraging real‑time reports and dashboards

• Improve velocity and time‑to‑value for strategic investments by 20%

We’ll also leave time at the end to address any questions that you may have.

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