• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Selling Proactive Customer Experience To The C-Suite

Customer engagement is an area where companies can differentiate themselves by creating a better customer experience and deeper relationships. It requires moving from a transactional mindset to a proactive mindset. Every interaction is an opportunity to add value for both the customer and your company. How do you sell the idea of proactive service to the C‑suite and the board?

Frost & Sullivan's Principal Analyst, Michael DeSalles, will discuss preparing for a board conversation with two former service executives who led customer service transformations requiring CEO and Board of Directors buy‑in.

Former Xerox and Hewlett Packard Enterprise Service Leaders, Michael Runda and Steve Young, share their best practices and how they were able to drive a customer centric experience in support of their prior companies.

  • The digital support experience
  • Artificial intelligence (AI) and the internet of things (IoT)
  • The right kinds of customer conversations
  • Proactive service as a driver of improved NPS, revenue growth and employee retention

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..