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Up Your Service Catalog Game

The IT service catalog, or self‑service portal, continues to be a focus for corporate IT organizations of all sizes. Done right, a fit‑for‑purpose service catalog can play a big part in realizing efficiencies, improving IT’s service experience and raising the corporate perception of the IT organization’s worth. The service catalog can also provide a key building block in extending ITSM best practices, processes and technology to other business functions to achieve a consistent, enterprise approach to service delivery and service experience. But many organizations still struggle to fully deliver on the service catalog’s promise. As with the CMDB before it, the service catalog needs to be treated as so much more than the introduction of new IT service management (ITSM) technology.

Watch this webinar to learn about:

  • The common barriers to delivering an effective, and well‑adopted, service catalog and how to traverse them
  • How consumerization is raising the bar for IT service catalogs and self‑service
  • Key industry service catalog implementation and management best practices
  • Customer service catalog success stories
  • How savvy IT organizations are providing service catalog or storefront capabilities to other lines of business as part of a consolidated approach to enterprise service management
  • How technology is improving, and will continue to improve, service catalog activities



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