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Webinar: Service Integration and Management

Large enterprises are adopting the service integration and management (SIAM) model to replace single‑vendor outsourcing deals that have failed to deliver against expectations relative to one or more of: cost savings, service improvements, and innovation. Europe is hot for SIAM and North America, where it is called “multi‑sourcing services integration” (MSI), is following suit.

But SIAM isn’t new, with it having emerged late in the last decade to cater for the post‑outsourcing requirement to manage the complexity of multiple suppliers and technology towers that not only replace the single outsourcer but also include new third‑party‑provided services such as SaaS and cloud. Enterprises need to address two distinct needs with SIAM: sourcing and vendor management; and IT service management (ITSM). And they require the ability to provide end‑to‑end visibility, reporting, and accountability for the services delivered by the multiple suppliers – they need a fit‑for‑purpose tool to enable and support SIAM.

In this webinar you will learn:

  • The need for and the benefits of the SIAM model.
  • What SIAM will mean to your current IT, ITSM, and vendor management operations.
  • How to prepare your organization for the transition to a SIAM model.
  • How ServiceNow’s IT Service Automation Suite can support your SIAM needs beyond those provided by traditional ITSM tools.



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