Most IT organizations have a portfolio of IT service management (ITSM) metrics. A series of best practice key performance indicators (KPIs) that are collated and distributed on a regular basis. But how often are metrics tracked merely because of a mandate? How much real worth do they add to day‑to‑day IT operations, to operational and service improvement, or to demonstrating the business value of IT operations? And how often do they unintentionally drive the wrong behaviors or cause IT to focus improvement on the wrong areas?
Avoid these common IT metrics pitfalls ‑ attend this webinar to learn about: