• Products
  • Use Cases
  • Industries


  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.


  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey


  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

From Meh-trics to Fit-for-purpose ITSM Metrics

Most IT organizations have a portfolio of IT service management (ITSM) metrics. A series of best practice key performance indicators (KPIs) that are collated and distributed on a regular basis. But how often are metrics tracked merely because of a mandate? How much real worth do they add to day‑to‑day IT operations, to operational and service improvement, or to demonstrating the business value of IT operations? And how often do they unintentionally drive the wrong behaviors or cause IT to focus improvement on the wrong areas?

Avoid these common IT metrics pitfalls ‑ attend this webinar to learn about: 

  • How increased business scrutiny of IT’s costs, performance and business value require IT to up its performance management and self‑marketing game
  • Industry metrics best practices using leading and lagging indicators
  • Customer metrics, performance management and improvement success stories
  • How technology is improving, and will continue to improve, IT’s performance management and improvement activities 



Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.