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Service Mapping - Switch from Managing Servers to Managing Services

Are you faced with the challenge of ensuring that internal and customer‑facing business services are working well? We understand that your business consumes services, not IT components. IT operations teams are intimately familiar with the health of the various IT components deployed in the data center, but have little visibility into how those individual components relate to a specific business service.

Watch this On‑Demand webinar where we discuss the problematic gap between business users, who consume services, and IT professionals, who typically manage the combination of hardware, software and networking components, which provide those services. We will reveal a solution to resolve the disparity via accurate mapping of service relationships from the application down to the database, server and network domains.

IT experts Kevin Murray and Aleck Lin will discuss ways to optimize your approach to discovering and mapping your critical business services.

During this On‑Demand webinar, you will learn about:

  • The role of service maps and monitoring solutions in business service health
  • Common pitfalls in service mapping and best practices for a successful project
  • Building effective service maps that complement and extend your CMDB

Register Now!

 

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