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The Art of Amazing Customers featuring Shep Hyken

ServiceNow conducted a multi‑city roadshow around the topic of delighting customers with exceptional service.  We invite you to watch this exciting and enlightening presentation by Shep Hyken, author of The Amazement Revolution, the New York Times and Wall Street Journal bestselling book, as he delves into:

  • Moments of Magic® and Moments of Misery™ in customer service
  • What separates the best customer service organizations from their peers
  • Strategies for delivering an amazing customer service experience
  • Creating a “membership experience”
  • Some serious FUN (Fulfillment, Uniqueness and Next)!
  • And more


You don’t want to miss this on‑demand virtual event! Watch Now.

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