The CHRISTUS Health HR Transformation Journey

In this on‑demand webinar, Debbie Arnold, Vice President of Human Resource Operations at CHRISTUS Health, maps out her organization’s journey to delivering a stellar employee service experience to over 20,000 associates in acute care facilities, physician practices, and system offices.

Learn how her team transitioned from handling routine HR inquiries in‑person, via email, and over the phone to an intuitive, self‑service portal and automated HR service delivery processes—resulting in a 66% reduction in calls to local HR departments and over $1M in productivity savings in the first year.

Topics covered during the session include:

  • Best practices for successfully rolling out HR shared services
  • Critical capabilities to deliver a great employee service experience
  • Establishing specialized centers of expertise, including talent acquisition, talent management, and total rewards
  • Defining metrics, SLAs, and ways to proactively improve HR services
  • Lessons learned and things to consider when scaling out HR shared services

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