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The Secret Sauce to Driving Transformative Digital Customer Experiences

Service challenges abound, as today’s customers expect seamless experiences that weave together engagement with digital service delivery.  Improving the Customer Experience (CX) has become one of the highest priorities for organizations across industries and an urgent imperative for decision‑makers embarking down the winding road toward Digital Transformation with the goal of shifting from reacting to customer’s problems, to anticipating them.

Join Frost & Sullivan Principal Analyst, Michael DeSalles, as he reveals new Frost & Sullivan research on Digital Transformation.

Michael will be joined by Cheshire Datasystems LTD (CDL), a leading insurance software and solution provider, to share how they adopted ServiceNow Customer Service Management to simplify customer engagement, free up service staff from administering services, as well as improve business agility to solve issues faster.

Attendees will learn:

  • The “secret sauce” that drives business transformation
  • How you can create a closed‑loop customer service experience
  • Compete in an ever‑changing digital economy
  • Position your company to exceed your business goals

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