• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

The Total Economic Impact™ of ServiceNow for IT, HR, and Customer Service

What is the true value of ServiceNow to an organization? Is there a business case for technology investments in IT, HR, Customer Service, and business application development? Are there synergies across these solutions of the ServiceNow portfolio?

Tune in to our webinar featuring Forrester Consulting, The Total Economic Impact™ of ServiceNow for IT, HR, and Customer Service*, to find out. Guest Speaker Henry Huang, Senior Consultant, Forrester shares the results of the study’s economic research, which spanned seventeen organizations, and calculated their costs, benefits, flexibility and risk.

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*Based on the September 2017 commissioned study of the same name, conducted by Forrester Consulting on behalf of ServiceNow.

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