Service management is just about identifying, consumerizing, and automating each of your services, right? Wrong! One of the key fundamentals of “service management done right” is the creation of a single system of record – one set of information underlying all the services you offer. With just one version of the truth, you can reduce work, add intelligence to your processes and leverage connectivity between all of the services offered across your organization.

Watch this On Demand webinar and learn about:

• How service management has evolved to depend on a single system of record
• Eight compelling reasons why a single system of record needs to underpin the services delivered to your organization
• The differences between a system of record and a system of engagement – and why they are both essential to deliver world‑class service management