• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Top 5 Digital Transformation Trends in Customer Service

To stay ahead of your competition, you have to continuously improve your customer experience. Meeting the demands of new digital business models while creating an ongoing digital relationship with customers requires your business to be agile. Kick off the new year with a panel of experts discussing digital transformation trends and discover how you can future‑proof your customer service management strategy.

In this webinar, you will learn:

  • What digital transformation means for customer service, illustrated through examples and supporting data from TSIA.
  • The human, technological and ecosystem impact of digital transformation and how it changes your interactions with customers.
  • How digital technologies lead to positive outcomes for both customers and customer service organizations.

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