Transforming IT with ITOM – How Thames Water Unlock Productivity And More Meaningful Work

In this webinar, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how an organisation can transition from traditional methods towards regaining control with a cutting‑edge platform.  The transformation within Thames Water has been dramatic. The ServiceNow platform has given the organisation back control and digital workflows and AI‑powered technologies have removed time‑consuming, manual tasks.

“But we’re not about to replace humans. Our journey with ServiceNow has only served to highlight how much potential we were stifling within our organisation. By freeing up the IT team and our wider workforce from dealing with IT and operational issues, we are giving them the freedom to add value to the business” says Phil Taphouse.

During this webinar, you’ll hear more about how Thames Water:

  • Took back control, having had no real control or visibility of their IT infrastructure.
  • Was able to begin rebuilding customer trust and drive positive employee experiences by turning the “Unhelpful Desk” back into a true “Service Desk”.
  • Built a full command centre for all Thames Water IT operations and support, offering visibility of every application, incident, project and machine in one place – with dramatic results.

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