• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Transforming IT with ITOM – How Thames Water Unlock Productivity And More Meaningful Work

In this webinar, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how an organisation can transition from traditional methods towards regaining control with a cutting‑edge platform.  The transformation within Thames Water has been dramatic. The ServiceNow platform has given the organisation back control and digital workflows and AI‑powered technologies have removed time‑consuming, manual tasks.

“But we’re not about to replace humans. Our journey with ServiceNow has only served to highlight how much potential we were stifling within our organisation. By freeing up the IT team and our wider workforce from dealing with IT and operational issues, we are giving them the freedom to add value to the business” says Phil Taphouse.

During this webinar, you’ll hear more about how Thames Water:

  • Took back control, having had no real control or visibility of their IT infrastructure.
  • Was able to begin rebuilding customer trust and drive positive employee experiences by turning the “Unhelpful Desk” back into a true “Service Desk”.
  • Built a full command centre for all Thames Water IT operations and support, offering visibility of every application, incident, project and machine in one place – with dramatic results.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..