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Transforming the Global HR Contact Center at EY

EY is a global leader in assurance, tax, transaction and advisory services, which was looking to streamline its global HR service delivery in order to more effectively and efficiently support its aggressive Vision 2020 business growth.

Daniele Colombo, Assistant Director of HR Services at EY, will highlight how in order to deliver exceptional HR services, an effective global Contact Center becomes a key component of the HR service delivery model, providing a one‑stop‑shop solution for HR matters. 

In this webinar, learn how EY has successfully implemented a global HR Contact Center solution by:

  • Introducing new, globally standardized processes
  • Implementing a global ServiceNow HR platform in an agile manner, including the roll‑out of the chat functionality
  • Adopting a phased approach, functionally and geographically, to drive a sustainable rapid deployment across 10 HR shared services centers in less than 12 months to support 160,000 employees worldwide
  • How they are continuing the HR service delivery transformation journey to further enhance the global employee service delivery experience

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