Delivering Enterprise Value with Service Management

Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud‑based service management solutions are seeing substantial business value for both their IT and business operations.

Business highlights from the study include the following results seen over five years:

  • Total discounted benefits – $36.8 Million
  • Average Return on Investment (ROI) – 449%
  • Average payback period – 7.4 Months

Download this IDC report to learn more about the savings and value ServiceNow is driving by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service delivery, all with the ultimate goal of making employees more productive and IT and business processes more efficient.

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