Automating IT response in financial services

Financial services (FS) organizations are under enormous pressure to make their organization more agile and customer‑facing. For years, many of these institutions dominated their particular sector and there was no way for challengers to disrupt the status quo.

In an interview with CIO.co.uk in late 2017, Lloyd’s of London CIO Jennifer Rigby revealed the importance of technology in driving both digital transformation and customer‑centricity.

“We know that IT has a massive part to play in terms of how we do business, how we work with our customers, as well as providing the infrastructure and allowing them access to the global market.”

To stay relevant, FS executive leaders are looking to digitize their business to ensure their company is as agile and responsive as it can be to customers, stakeholders and supply chain partners.

CIO by IDG has written a paper that put together some great insights on how to drive both digital transformation and customer‑centricity within the Finance industry:

• Digital transformation is a reality check
• Financial Services firms – what are the stakes?
• What companies can do to change
• ITSM can provide a single version of the truth