Grow-to-Pro: take the next step in IT Service Management

Empower your IT Service Desk with artificial intelligence (AI) and analytics    

As service demands increase and business goals evolve, many organisations are looking for the next step in IT Service Management (ITSM) delivery and performance.

ServiceNow’s ITSM Professional package can help you leverage the power of AI to drive up service excellence, while empowering your business with the insight to make better service decisions.

This eBook explains how our four key applications – Predictive Intelligence, Virtual Agent, Performance Analytics and Continual Improvement Management – will elevate your ITSM experience, so you can:    

  • Automatically categorise and assign incidents
  • Give users instant, consistent answers via 24x7 automated support
  • Deliver real‑time insights to help agents make faster decisions
  • Drive service efficiency by automatically initiating and tracking service improvements    

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