Solutions

  • Products
  • Use Cases
  • Industries

Platform

  • STUDY
  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.

Customers

  • SUCCESS CENTER
  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey

Explore

  • WHY SERVICENOW
  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Guiding Principles

The journey to adopt a service‑oriented approach to IT, as embodied in IT service management (ITSM), is not a matter of installing software or changing the design of the infrastructure. At the heart of ITSM is a powerful cultural shift from focusing on technology to focusing on services. This means concerning ourselves with the outcomes that technology must enable for the customer, how that will deliver value, and dedicating the service provider to continual improvement. This white paper provides 9 guiding principles to successfully implement ITIL. The first three are:

  • Focus on value
  • Design for experience
  • Start where you are

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.