IT Operations Management: A Service Delivery Primer

IT Operations Management (ITOM) encompasses a set of capabilities for ensuring that enterprise infrastructure and applications are optimized and always available for the business. ServiceNow ITOM enables infrastructure, applications, and processes to be managed in a highly automated – and service‑centric – manner.

Read this whitepaper and understand the benefits, which include:

  • Connecting IT activities to business needs, rather than just focusing on internal IT processes.
  • Managing business services, rather than just underlying applications and infrastructure components.
  • Creating a lean and agile organization through service‑level visibility and automation.

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