Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Service-Aware Event Management

Why Today's Approaches Fail – and How ServiceNow Delivers

IT provides the mission‑critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e‑commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. 

Unfortunately, IT is still plagued by service availability and performance issues, and it continues to drown in a deluge of infrastructure events, without any real understanding of how these events affect business services.

But organization need more than service maps to overcome this substantial management challenge. To fully address this issue, ServiceNow created ServiceWatch, a comprehensive, service‑aware event management solution that dramatically improves business service availability and performance. With ServiceWatch, you can:

  • Automatically maps business services, creating an up‑to‑date, accurate service context
  • Intelligently analyze events using maps, allowing IT to quickly pinpoint service issues
  • Integrates with, rather than replace, existing monitoring and event management tools
  • Drastically reduce event volumes, turning a flood of monitoring data into a small number of alerts
  • Correlates event, change, and incident information, creating a holistic view of service health

Download this white paper to learn more about ServiceWatch.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
    No
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.