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Service-Aware Event Management

Why Today's Approaches Fail – and How ServiceNow Delivers

IT provides the mission‑critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e‑commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. 

Unfortunately, IT is still plagued by service availability and performance issues, and it continues to drown in a deluge of infrastructure events, without any real understanding of how these events affect business services.

But organization need more than service maps to overcome this substantial management challenge. To fully address this issue, ServiceNow created ServiceWatch, a comprehensive, service‑aware event management solution that dramatically improves business service availability and performance. With ServiceWatch, you can:

  • Automatically maps business services, creating an up‑to‑date, accurate service context
  • Intelligently analyze events using maps, allowing IT to quickly pinpoint service issues
  • Integrates with, rather than replace, existing monitoring and event management tools
  • Drastically reduce event volumes, turning a flood of monitoring data into a small number of alerts
  • Correlates event, change, and incident information, creating a holistic view of service health

Download this white paper to learn more about ServiceWatch.

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