• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Lessons from Successful Mobile Initiatives

Whether you have embraced it or not, mobile is already part of your business. To remain relevant, IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. Learn how progressive organizations everywhere use mobile technology to reduce support costs, improve service quality and eliminate expense leaks.

Become a strategic service provider by empowering users with mobile self‑service, managers with dashboards and approvals, and technicians with the ability to meet service level agreements (SLAs) and deliver proactive service. Most mobile initiatives fail due to lack of planning and leadership. Embrace the simple concepts described in this white paper and help ensure that yours does not.

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