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The New IT Leader Imperative: Recapture Lost Productivity by Changing the Way People Work

Many employees are struggling with bad service every day, and they feel powerless to change it. Unfortunately, poor service can hurt your organization in many different and far‑reaching ways. It can lead to poor job satisfaction, unnecessary conflict between teams and lower productivity.

The good news is that IT can provide a new and better model of service on demand. “The New IT Leader Imperative: Recapture Lost Productivity by Changing the Way People Work” explains how IT’s core service management competency holds the key to unlocking new levels of productivity. You will learn how to build a single, automated service fabric for your entire organization. 

Highlights include:

  • What is IT Service Management and how it relates to productivity
  • How – and why  – to deliver everything as a service
  • Extending the “everything as a service” principle beyond IT

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